What this page is for

This page sets communication norms so remote collaboration stays clear, respectful, and efficient, aligned with How We Work.

What you should do

  • Use public channels by default so context is shared.
  • Set response expectations by urgency, not by anxiety.
  • Prefer docs for decisions and chat for coordination.
  • Prefer Slack for day-to-day communication instead of WhatsApp or other external messaging tools.
  • If client work requires external messaging tools, summarize key decisions back into Slack.
  • Keep meetings intentional: agenda, owner, decision, next steps.
  • Write handoffs that work across time zones.
  • Disagree with ideas directly and respectfully; focus on evidence and outcomes.

Who owns or approves it

Leadership models these norms and owns policy wording and escalation guidance.

Where to go in the tool stack

  • Slack for coordination and team updates
  • Google Workspace calendar for scheduling and availability windows
  • ClickUp docs/tasks for decisions, notes, and follow-ups

What happens if something goes wrong

If communication breaks down, reset quickly: summarize facts in writing, clarify decision owner, and agree on next checkpoint. Escalate persistent behavior issues through the route in People Policies.